Refund Policy

At RA Pilates, we are committed to providing high-quality fitness content and a positive user experience. By purchasing a subscription to the RA Pilates App, starting a free trial, or attending in-person classes, you agree to the following refund policy:

1. Subscription Refunds
Refunds for subscriptions, including monthly and annual plans, are not available once the payment has been processed. If you cancel your subscription, you will retain access to the app and its features for the remainder of the billing period, after which your subscription will not renew.

2. Trial Periods
If you sign up for a free trial and choose to continue with a paid subscription, you will be charged at the end of the trial period. Please ensure you cancel before the trial ends if you do not wish to continue. Refunds for charges after a trial period are not available.

3. One-on-One Training Refunds
Refunds for personalized one-on-one training programs will be assessed on a case-by-case basis. If you are unable to complete the program due to unforeseen circumstances, please reach out to our team at contact@rapilates.com to discuss your situation.

4. In-Person Class Refunds
In-person class bookings are non-refundable. If you are unable to attend a scheduled class, please notify us at least 24 hours in advance to reschedule. Cancellations made within 24 hours of the class will not be refunded or rescheduled. We will make every effort to accommodate rescheduling where possible.

This refund policy is designed to be clear and fair while allowing us to continue delivering exceptional content and services. If you have any questions or concerns, or would like us to review a refund request, please contact our support team at contact@rapilates.com.

Please note that refund requests must be submitted within 14 days of the charge and must be of exceptional circumstances to be considered.